Do I need to create an account before placing order?
A membership account is not mandatorily required to place an order
However, we highly recommend you to create an membership account so that you are able to:
– Proceed through checkout faster when making a purchase
– Track your order status and history
– Link with your membership and accumulate reward points
– Save the un-purchased items in your shopping cart for your next visit
– Add your favourite items to your wishlist
– Make changes to your account information
– Change your password
How do I make an online purchase?
Online shopping at K3 is very easy.
browse by brands or categories menu, add items to your shopping cart, and follow the prompts to complete checkout process.
How do I find a specific item?
You can search our online store by Categories or by Brands menu. Once you have selected your desired Category or Brand, you can filter the listings further using the options on the left of the page. Throughout the site there is also a search function in the top right-hand corner, which can be used to look for products using keywords or a model number, if you know it.
How do I know if an item is in stock?
Most items shown are in stock, usually we can ship it out within 1-2 working days. Replenishment items We accept pre-order for our replenishment items, usually we can ship it out around 3-5 working days Out of stock items Some of out of stock items are still available for pre-order, you can inform us of your interest by email or live chat.
Please note that even if a product is in your shopping cart, it isn’t reserved, and will be available to other customers while you are browsing.
What does ”Stock replenishment” mean?
What does ”Stock replenishment” mean?
Some items shown are ”Stock replenishment” that the product is currently not in stock. You can still order, and we will then order the goods at the supplier. In general the delivery will be around 3-5 days.
Please note that even if a product is in your shopping cart, it isn’t reserved, and will be available to other customers while you are browsing.
If I did not receive a confirmation email for my purchase, what should I do?
Most email service providers offer software features scanning, anti-virus and anti-spam functions so some emails may be sent to “Trash” or “Spam” folder. Please check your “trash” or “spam” folder and find any emails sent from K3’s online shop. If yes, please click “not spam” or move the email from “Trash” back to “Inbox”. If you cannot find it from the folder(s), please contact our customer service by email or live chat.
Can I change the quantity of items purchased or add additional items after submitting the order?
If you need to make any changes of your order (such as the purchased quantity, adding items, etc), please inform our Customer Services by email or live chat. at least 3 working days (excluding Sunday and public holidays) before the date of delivery. .
Can I cancel my order?
If you would like to cancel your order, please contact our Customer Services by email or live chat. at least 3 working days (excluding Sunday and public holidays) before the date of delivery .
Will delivery fees be refunded if I return or exchange the product?
Delivery fees will not be refunded for any return or exchange of product.
