What delivery options are provided?
K3 offers five delivery options: Circle K, Locker, Self Pickup Point, Home Delivery, and Store Pickup (by appointment). Free delivery on orders over $380.
All online orders are eligible for delivery. For full details, please see delivery information.
Your order will be dispatched within 1-2 working days after your payment is received, and you will be notified of the shipping status by email. You can also check your order status on the K3 website at any time. If your order has not been dispatched within 1-2 working days, our Customer Service team will contact you.
Express Delivery Service and Charges (estimated 1-3 business days)
| General Products | $0-379 | $380-799 | $800+ |
| Circle K | 50 | 40 | FREE |
| Locker | 50 | FREE | FREE |
| Self Pickup Point | 50 | FREE | FREE |
| Home Delivery | 50 | 40 | FREE |
| Large / Heavy Products* | $0-379 | $380-799 | $800+ |
| Large Products (Home Delivery) | 50 | 50 | 30 |
| Heavy Products (Home Delivery) | 50 | 50 | 50 |
* Large and heavy products are available for Home Delivery only, and are not available for Circle K, Locker or Self Pickup Point.
Heavy products are those with a total weight over 10kg; large products are those of greater volume (automatically identified at checkout).
S.F. Express Service (Freight Collect)
| General Products | Large / Heavy* | |
| Circle K | Freight collect | N/A |
| Locker | Freight collect | N/A |
| S.F. Service Point | Freight collect | Freight collect |
| Home Delivery | Freight collect | Freight collect |
“Freight collect” means the shipping fee is collected directly from the recipient by S.F. Express on delivery. K3 does not collect it on their behalf.
You may also collect your order at one of our stores. Please see K3 store locations.
Overseas Delivery Services and Charges
K3 now ships to selected overseas destinations, with shipping fees displayed in real time at checkout. Carriers: S.F. Express / EMS.
Email quotation applies in the following cases
You may still place your order. We will email you the shipping cost and the best available option after receiving it — please do not pay immediately after placing the order:
- Destinations not currently supported
- Orders with a total weight over 7kg
- Orders containing large / bulky items
- Destinations with no service available for that weight range
For full details, please see delivery information.
Shop pickup Service
K3’s shops offer Store Pickup Service. You must select an appointment date and time at checkout, and we will prepare your order accordingly. Store pickup is free of charge.
While shopping in our online shop, go to the check-out page and select SHOP PICKUP.
Store locations: K3 store locations
Which items can I order online for Shop Pickup?
Most of our products are available for ordering online and for Shop Pickup. A few of our products are dispatched directly from the supplier and are not available for Shop Pickup. If you select the store pickup service, we will inform you of the pickup schedule when the item arrives at our shop.
Can you ship my online order to multiple designated addresses?
Currently we can only ship to a single address per order. For multiple addresses, you can use the “My Wishlist” function to save products first, then place an additional order for a different address.
Is there any delivery charges for an online order?
Yes. The delivery fee is displayed on the checkout page, and you may also choose “Freight collect” (collected directly from the recipient by S.F. Express on delivery). Free delivery applies to orders over $380.
For shipping details, please see delivery information.
You may also collect your order at one of our stores — see K3 store locations.
Overseas Delivery Services and Charges
K3 now ships to selected overseas destinations, with shipping fees displayed in real time at checkout. In some cases (destination not currently supported, total weight over 7kg, or orders containing large items) we will email you a quotation after receiving your order.
After order confirmation, when can I receive the product?
Once we have received your payment, your order will usually be dispatched within 1-2 working days and you will receive an email confirmation once it ships. You can also check your order status through our website at any time. If your order has not been dispatched within 1-2 working days, our Customer Service team will contact you.
In stock
Most of our products are in stock and are usually dispatched within 1-2 working days.
Restocking
We accept pre-orders for restocking products, which are usually dispatched within 3-5 working days.
Out of stock
Some out-of-stock products can be pre-ordered. Please contact us directly.
What kind of identifying documents do I need to show when picking up my items?
You need to show the invoice for verification, together with the credit card used for the order. If you fail to provide this information, K3 has the right to refuse your pickup.