Local Delivery Services and Charges
Free store pickup. Free delivery on orders over HK$380.
Your order will be dispatched within 1-2 working days after your payment is received, and you will be notified of the shipping status by email. You can also visit the K3 website to check the status of your order. If your order has not been dispatched within 1-2 working days, our Customer Service team will contact you.
Express Delivery Service and Charges (estimated 1-3 business days)
| General Products | $0-379 | $380-799 | $800+ |
| Circle K | 50 | 40 | FREE |
| Locker | 50 | FREE | FREE |
| Self Pickup Point | 50 | FREE | FREE |
| Home Delivery | 50 | 40 | FREE |
| Large / Heavy Products* | $0-379 | $380-799 | $800+ |
| Large Products (Home Delivery) | 50 | 50 | 30 |
| Heavy Products (Home Delivery) | 50 | 50 | 50 |
* Large and heavy products are available for Home Delivery only, and are not available for Circle K, Locker or Self Pickup Point.
Heavy products are those with a total weight over 10kg; large products are those of greater volume (automatically identified at checkout).
S.F. Express Service (Freight Collect)
| General Products | Large / Heavy* | |
| Circle K | Freight collect | N/A |
| Locker | Freight collect | N/A |
| S.F. Service Point | Freight collect | Freight collect |
| Home Delivery | Freight collect | Freight collect |
“Freight collect” means the shipping fee is collected directly from the recipient by S.F. Express on delivery. K3 does not collect it on their behalf.
Store Pickup (By Appointment)
You may also collect your order at one of our stores. Store pickup requires you to select an appointment date and time at checkout, and we will prepare your order accordingly. Store pickup is free of charge.
Store locations: K3 store locations
Stock Status and Dispatch Time
In stock
Most of our products are in stock and are usually dispatched within 1-2 working days.
Restocking
We accept pre-orders for restocking products, which are usually dispatched within 3-5 working days.
Out of stock
Some out-of-stock products can be pre-ordered. Please contact us directly.
Overseas Delivery Services and Charges
K3 now ships to selected overseas destinations, with shipping fees displayed in real time at checkout.
Carriers: S.F. Express / EMS
Email quotation applies in the following cases
You may still place your order. We will email you the shipping cost and the best available option after receiving it — please do not pay immediately after placing the order:
- Destinations not currently supported
- Orders with a total weight over 7kg
- Orders containing large / bulky items
- Destinations with no service available for that weight range
Note for overseas buyers
Please make sure your selected items do not contain any prohibited dangerous goods, such as batteries or alcohol. A 5% handling fee applies to any refund related to this issue.
Terms and Conditions
We shall not be liable for any delay or failure in delivering the Product(s) caused by or resulting from accidents, traffic conditions, weather conditions or any other causes beyond our scope of control.
If you need to make any amendments to your order (such as delivery address, delivery time or adding items), please inform us at least 1 working day in advance of the agreed delivery date and time (excluding Sundays and public holidays).
If for any reason we find it necessary to amend the delivery date, we will notify you of the amended date as soon as possible. The delivery date is only our best estimate. Under no circumstances shall we be liable for any advancement or delay in the delivery date (for whatever reason and whether or not you have been notified).
If you are unable to collect your products within 30 days after the order confirmation email is received, or you have not provided us with sufficient or precise delivery instructions, without affecting any other rights or indemnity and at our sole and absolute discretion, we may:
(i) keep the related products until actual delivery, and charge you a reasonable storage fee (including any insurance cost incurred); or
(ii) cancel your order and charge you any additional expenses and losses caused by insufficient or inaccurate information, or your failure to receive the products; or
(iii) dispose of the unclaimed products in any way without any obligation or liability to you.
We shall be deemed to have properly performed all obligations under the contract upon delivery or collection, and the products delivered shall be deemed to be of satisfactory quality.
All risks in the products shall pass to you upon the products being delivered to the delivery address or collected. We retain ownership of the products until all related payments have been received.
All charges, terms and conditions are subject to change without prior notice.