Return

If a product has a quality or specification issue and requires an exchange, please submit your request within 7 days from the day the product is received, subject to the conditions below.

Exchange conditions

• The product must not be opened or used
• All parts, accessories, user manual, warranty card (blank), free gifts and redeemed items must be intact and returned together with the product
• The original invoice and the credit card used for the purchase must be presented
• The product must not be damaged, scratched, defaced, or show any trace of water or other substance damage

Products may only be exchanged for the same model and colour.

The 7-day Guarantee does not apply to

• Personal care products and other designated products
• Products with completed online warranty registration
• Repaired products

Delivery fees
Delivery fees will not be refunded for any return or exchange of product.

Product warranty
Agents, vendors and manufacturers are responsible for the warranty of associated products, and the terms are subject to their own policy. During the warranty period you may return the product to the manufacturer or vendor for repair. Please refer to the warranty card or contact the agent for details.

For full terms, please refer to our Returns & Refunds policy.