Online order
Do I need to create an account before placing order?
A membership account is not mandatorily required to place an order. However, we highly recommend you to create a membership account so that you are able to:
– Proceed through checkout faster when making a purchase
– Track your order status and history
– Link with your membership and accumulate reward points
– Save the un-purchased items in your shopping cart
– Save your favourite products to your wishlist
– Update your account information
– Change your password
How do I make an online purchase?
Online shopping at K3 is very easy: browse by brands or categories menu, add items to your shopping cart, and follow the prompts to complete the checkout process.
How do I find a specific item?
You can search our online store by Categories or by Brands menu. Once you have selected your desired Category or Brand, you can filter the listings further using the options on the left of the page. Throughout the site there is also a search function in the top right-hand corner, which can be used to look for products using keywords or model numbers.
How do I know if an item is in stock?
Most items shown are in stock, and usually we can ship them out within 1-2 working days.
Replenishment items
We accept pre-orders for replenishment items, usually shipped within 3-5 working days.
Out of stock items
Some out-of-stock items are still available for pre-order. You can inform us of your interest by email or live chat.
Please note that even if a product is in your shopping cart, it is not reserved for you and remains available to other customers.
What does ”Stock replenishment” mean?
Some items shown as ”Stock replenishment” are currently not in stock. You can still order them, and we will then order the goods from the supplier. In general the delivery will be around 3-5 days.
Please note that even if a product is in your shopping cart, it is not reserved for you and remains available to other customers.
If I did not receive a confirmation email for my purchase, what should I do?
Most email service providers offer scanning, anti-virus and anti-spam functions, so some emails may be sent to the “Trash” or “Spam” folder. Please check your “Trash” or “Spam” folder for any emails sent from K3’s online shop. If you find one, please click “not spam” or move the email from “Trash” back to “Inbox”. If you have any enquiries, please contact our Customer Services.
Can I change the quantity of items purchased or add additional items after submitting the order?
If you need to make any changes to your order (such as the purchased quantity, adding items, etc.), please inform our Customer Services by email or live chat at least 3 working days before the date of delivery (excluding Sundays and public holidays).
Can I cancel my order?
If you would like to cancel your order, please contact our Customer Services by email or live chat at least 3 working days before the date of delivery (excluding Sundays and public holidays).
Will delivery fees be refunded if I return or exchange the product?
Delivery fees will not be refunded for any return or exchange of product.